Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
Who We Are
PDFGear operates as a technology service provider specializing in testing process improvement solutions. We're located at 1910 Wells Rd, Orange Park, FL 32073, United States. When you interact with our services, we collect and process certain information to provide you with the best possible experience.
This privacy policy explains our practices in plain language. We believe you should understand exactly what happens to your information when you work with us, without having to decode legal jargon.
Information We Collect
We collect information that helps us provide better services and maintain professional relationships with our clients. Here's what we gather and why:
Name, email address, phone number, and business address. We use this to communicate with you about projects and services.
Company details, industry type, and project requirements. This helps us tailor our testing solutions to your specific needs.
System specifications, testing environments, and performance metrics. Essential for improving your testing processes effectively.
Email exchanges, meeting notes, and project documentation. We keep these to maintain project continuity and reference.
How We Use Your Information
Your information serves specific purposes in our business relationship. We're not in the business of selling data or sending you endless marketing emails.
Service Delivery
We use your contact and business information to deliver the testing process improvements you've requested. This includes analyzing your current systems, developing custom solutions, and providing ongoing support.
Communication
We'll contact you about project updates, technical issues, and service improvements. Occasionally, we might share relevant industry insights that could benefit your testing processes.
Business Operations
Your information helps us manage our client relationships, track project progress, and maintain accurate business records. We also use aggregated, anonymized data to improve our services.
Your Rights and Control
You have significant control over your personal information. Here are your rights and how to exercise them:
- Access Your Data: Request a copy of all personal information we have about you. We'll provide this within 30 days at no charge.
- Correct Inaccuracies: If we have incorrect information, let us know and we'll fix it promptly.
- Delete Your Information: Ask us to remove your personal data from our systems. We'll comply unless we need it for legal or contractual obligations.
- Restrict Processing: Request that we limit how we use your information while we address any concerns you have.
- Data Portability: Get your information in a format that's easy to transfer to another service provider.
- Object to Processing: Tell us to stop using your information for specific purposes, including marketing communications.
To exercise any of these rights, email us at [email protected] or call +15092427857. We'll respond within 48 hours and complete most requests within 30 days.
Data Security Measures
Protecting your information isn't just a legal requirement for us – it's fundamental to maintaining the trust you place in our services.
All data transmissions use TLS encryption. Stored data is encrypted using industry-standard AES-256 protocols.
Only authorized team members can access client data, using multi-factor authentication and role-based permissions.
We conduct quarterly security reviews and maintain compliance with industry best practices for data protection.
We also maintain secure backup systems, use reputable cloud providers with strong security certifications, and train our team regularly on data protection practices.
Information Sharing
We don't sell your personal information to third parties. Period. However, we do share information in specific, limited circumstances:
Service Providers
Sometimes we work with trusted partners to deliver our services – cloud hosting providers, communication tools, or specialized software vendors. These partners can only use your information to help us serve you better, and they're bound by strict confidentiality agreements.
Legal Requirements
We'll share information if required by law, court order, or government request. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If PDFGear is acquired or merged with another company, your information would transfer to the new organization. We'd notify all clients before any such change occurs.
Data Retention
We keep your information only as long as necessary to provide services and meet our legal obligations. Here's our typical retention schedule:
We maintain all project-related information while working together and for one year after project completion.
Billing information and financial records are kept for seven years to comply with tax and accounting requirements.
If you've opted into our communications, we'll keep your contact information until you unsubscribe or request removal.
Information related to legal matters or disputes is retained until all issues are resolved.
You can request earlier deletion of your information at any time, and we'll comply unless we have a legitimate business or legal reason to retain it.
Cookies and Website Data
Our website uses cookies and similar technologies to improve your experience and understand how our site is used. Most of these are essential for basic functionality.
Essential Cookies
These keep the website working properly – remembering your preferences, maintaining security, and ensuring pages load correctly. You can't disable these without affecting site functionality.
Analytics
We use analytics tools to understand which pages are most helpful and how people navigate our site. This data is anonymized and helps us improve the user experience.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they're being sent.
International Data Transfers
PDFGear operates primarily in the United States, but we occasionally work with international clients or use service providers in other countries.
When we transfer personal information internationally, we ensure adequate protection through standard contractual clauses, adequacy decisions, or other approved mechanisms. Your information receives the same level of protection regardless of where it's processed.
If you're located outside the United States and have concerns about international transfers, please contact us to discuss specific protections we can implement for your data.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you directly via email and post the updated policy on our website.
Minor updates – like clarifying language or adding examples – might not trigger individual notifications, but we'll always update the "Last Modified" date at the top of this page.
We encourage you to review this policy periodically, especially if you have ongoing services with us. Continued use of our services after policy updates indicates your acceptance of the changes.
Questions About Your Privacy?
We're here to help. If you have questions about this policy or how we handle your information, don't hesitate to reach out.
+15092427857
Monday-Friday, 9 AM to 5 PM EST
1910 Wells Rd
Orange Park, FL 32073
United States